Question 1

What's actually inside this swipe file?

Accepted Answer

25 ready-to-use templates across three channels: 10 SMS scripts tailored to specific industries (HVAC, dental, salon, auto, legal, real estate, and more), 5 email templates with subject lines, and 5 word-for-word in-person and phone scripts. You also get 3 negative feedback interception scripts to catch unhappy customers before they post, Google review response templates for both positive and negative reviews, and a platform priority guide that tells you where to focus by industry. Copy, add your business name, and start using them today.

Question 2

When is the best time to send a review request?

Accepted Answer

The highest-converting window is 30 minutes to 4 hours after service completion, when the problem is solved, the customer is relieved, and the positive emotion is still fresh. Waiting until the next day drops response rates by 40–60%. The swipe file includes a full timing guide with optimal days and hours, plus guidance on when not to ask (billing disputes, incomplete work, customers who seemed unhappy).

Question 3

Why does SMS outperform email for review requests?

Accepted Answer

SMS is read within minutes, often while the customer is still in their driveway or on their way home. Email review requests perform best same-day in the evening, but SMS gets the fastest response because the ask arrives while the experience is still emotionally vivid. The swipe file gives you templates optimised for both channels so you can use whichever fits your workflow.

Question 4

Is it compliant to text customers asking for a review?

Accepted Answer

Yes, provided you have prior express consent to message that customer, which most service businesses obtain at booking or at the point of sale. The templates in this swipe file are written as business-to-customer follow-ups after a completed service, not cold outreach. Always confirm your consent practices with your booking or CRM system, and include an opt-out path in your messages. If you're unsure, your legal advisor can confirm what applies to your situation.

25 Copy-Paste Review Request Templates to Get More 5-Star Reviews

What’s inside

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